Getting things right — repeatedly
Developing a process is instrumental when growing a company. They ensure consistency and ideally keep people from making mistakes that others made before. Processes should never be set in stone. They should allow for sufficient interpretation while still being specific.
Putting a process on paper is time-consuming and should initally be done by your most constrained resources; senior staff. Formalization scores high on the urgent/importance scale, but it’s seldom prioritized in smallers orgs.
Start the year off right and take two hours to document your most important business process. It will pay for itself in no-time.